Email us at [email protected] for all account, payment, and general inquiries.
Deposits are processed by Stripe using a debit or credit card. Funds are credited to your wallet immediately upon successful payment. Minimum deposit is $5.00. Maximum is $1,000.00 per transaction.
To withdraw, complete identity verification under Profile and connect a bank account under Wallet. Once both steps are done, go to Wallet and enter a withdrawal amount. Funds are sent to your linked bank account and typically arrive within one to two business days. Minimum withdrawal is $10.00.
Check your spam or junk folder first. If you still cannot locate the email, log in and select Resend code on the verification screen. If the problem persists, contact us with your registered email address.
Submit a clear, valid, unexpired government-issued photo ID that matches the name on your account. If your submission was rejected, you will receive an email with the specific reason. Common causes include unclear images, expired documents, or a name mismatch. Resubmit with a corrected document from your profile page.
If your card was charged but your wallet balance was not updated, email us with your registered address and the approximate date and amount of the transaction. We will investigate and resolve the discrepancy.
All assessments are scored automatically. If you believe a technical error affected your result, contact us within 48 hours of completing the assessment with your username and the name of the challenge. We will review the session logs and respond within two business days.
Entry fees are non-refundable. Exceptions apply only when a challenge is cancelled by SkillPayout or when the minimum number of participants is not reached at the time of closing — in both cases, entry fees are refunded automatically to your wallet without any action required on your part.
If your account has been suspended, email [email protected] from your registered email address to request a review. Include a brief description of your situation and we will respond within two business days.